Refund Policy
Thank you for shopping with us at Mitch Creek Online Store. We want to ensure your satisfaction with every purchase, and we're here to help in case you encounter any issues.
1. Returns and Refunds:
We only accept returns when there has been a massive error in print or the product (for example: distorted printing).
To be eligible for a return, the item must be unused and in the same condition as received.
Please retain the original packaging and any tags or labels.
2. Non-Refundable Items:
Unfortunately, we do not offer refunds for items that are of incorrect color or size.
We encourage you to carefully review product descriptions, sizing guides, and color options before making a purchase.
If you need further help to clarify a size of an item please use the contact page.
3. Process for Returns:
If you wish to return an item, please contact our customer service team using the contact page to initiate the return process.
You will be responsible for the return shipping costs unless the return is due to a mistake on our part or a defective item.
4. Inspection and Approval:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 14 days and credited to the original payment method.
5. Exchanges:
If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us at [customer service email] for assistance.
7. Contact Information:
If you have any questions or concerns regarding our refund policy, please contact us at using the contact page.
Thank you for choosing Mitch Creek Online Store. We appreciate your business and are committed to providing you with a positive shopping experience.